Issue 4, 2003

Letter from the Chair
Aug 2003 Event Report - End-user training Penny Leach
Implementing CRM at JP Morgan Jackie Marfleet, VP Operations, JP Morgan
Sept 2003 Event Report - Procurement: what's in it for me? Penny Leach
Vendor and buyer partnerships - the way forward? Andrew Hughes, VP Content, OneSource
Meet the CiG Committee